Audacity of my bank

I got a call from Lloyds TSB customer service a few weeks back while I was in a meeting.



It went something like this:



Lloyds: "Hello Mr Lack. I notice that you have a mortgage with another provider"

Me; "I'm sorry. How do you know that and why is it any of your business in the first place?"

Lloyds: "Periodically we check your account activity in order that we can review your needs"

Me: "So you read through my bank statements"

Lloyds: "Well....errr....we DO periodically review your status as part of our ongoing customer service committments so that we can evaluate your needs"

Me: "My NEEDS are for you to mind you own business and look after my money. I'll thank you not to look through my bank statements"

Lloyds: "You were informed that we would do this when you opened your account"

Me: " That was 10 years ago and I don''t recall doing any such thing. I'm registered with the telephone, email and postal preference schemes. Why are you calling me on a prohibited number?"

Lloyds: "Can I interest you in arranging a meeting with your account manager?"

Me: "I am ending this call"



I later complained to the Head of Data Protection at Lloyds TSB that this was a gross misuse of my personal information. He apologised profusely by post within 48 hours and credited my account with £50.

Comments

[Trosten Kainjob]

funny;)

[олимпиада сочи]

А! Hola muy bonito blog! Hombre .. Hermosa .. Increíble .. Voy a tu favorito y tomar la alimenta también ...